Effective DateEffective Date: 30 May 2025
At Shine & Spark Services, we are committed to providing high-quality home deep cleaning services with complete customer satisfaction. Please read our Refund & Returns Policy carefully before booking our services.
1. Nature of Our Services
Shine & Spark Services provides professional home deep cleaning services for residential properties. As our business offers services rather than physical products, there are no product returns.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- The booked service cannot be provided due to reasons solely attributable to Shine & Spark Services.
- A payment has been made more than once for the same booking due to a technical or billing error.
- The booking is cancelled by our team before the service is delivered.
Approved refunds will be processed using the original payment method within 7–10 business days, depending on your bank or payment provider.
3. Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- The cleaning service has already been completed.
- The customer is unavailable at the scheduled service time.
- Incorrect booking details or address are provided by the customer.
- The customer cancels the booking after our cleaning team has been dispatched or has arrived at the service location.
- Dissatisfaction based on personal preferences where the agreed scope of work has been completed.
4. Cancellation Policy
- Customers are encouraged to cancel or reschedule their appointment at least 24 hours before the scheduled service.
- Late cancellations may incur a cancellation fee depending on the circumstances.
- Shine & Spark Services reserves the right to reschedule or cancel appointments due to weather conditions, emergencies, staff availability, or other unforeseen operational issues.
5. Service Quality Concerns
Customer satisfaction is important to us. If you are not satisfied with the quality of our service:
- Please notify us within 24 hours of service completion.
- Our team will review your concern and, where appropriate, may offer a revisit or reasonable resolution.
- Decisions regarding service revisions or refunds will be made after evaluating the reported issue.
6. Refund Processing
If a refund is approved:
- It will be processed through the original payment method whenever possible.
- Processing times may vary depending on your bank or payment service provider.
- Shine & Spark Services is not responsible for delays caused by financial institutions or payment gateways.
7. Changes to This Policy
We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice. Any changes will become effective immediately upon being published on our website.
8. Contact Us
If you have any questions regarding this Refund & Returns Policy or need assistance with your booking, please contact us:
Shine & Spark Services
Phone: +91 7350279901
WhatsApp: +91 7350279901
Email: Waniprashant80@gmail.com
Service Area: Pune, Maharashtra
We appreciate your trust in Shine & Spark Services and are committed to providing reliable, professional, and customer-focused home deep cleaning services.