Effective Date: 30 May 2025
Welcome to Shine & Spark Services. By accessing our website or booking our cleaning services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using our website or booking any service, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. Our Services
Shine & Spark Services provides professional residential deep cleaning services, including:
- 1 BHK Deep Cleaning
- 2 BHK Deep Cleaning
- 3 BHK Deep Cleaning
- 4 BHK Deep Cleaning
Service availability may vary depending on your location and appointment schedule.
3. Booking & Appointments
- Bookings can be made by phone, WhatsApp, or through our website.
- Appointments are confirmed only after verification by our team.
- Customers should provide accurate contact details and service addresses.
- We reserve the right to reschedule appointments due to weather conditions, technical issues, or unforeseen circumstances.
4. Pricing & Payments
- Service charges are communicated before the booking is confirmed.
- Additional charges may apply if the property condition differs significantly from the information provided during booking.
- Payments must be completed using the accepted payment methods after the service unless otherwise agreed.
- Prices are subject to change without prior notice.
5. Customer Responsibilities
Customers are requested to:
- Ensure access to the property at the scheduled time.
- Inform us about any fragile, valuable, or sensitive items before cleaning begins.
- Secure cash, jewellery, important documents, and other valuables.
- Provide electricity and water if required for the cleaning process.
Shine & Spark Services is not responsible for items that were not disclosed or properly secured.
6. Cancellation & Rescheduling
- Customers may cancel or reschedule their booking by informing us in advance.
- Last-minute cancellations may result in a cancellation fee depending on the circumstances.
- We reserve the right to cancel or reschedule services due to operational reasons or emergencies.
7. Service Limitations
Our team performs professional cleaning using industry-standard methods. However:
- We do not guarantee complete removal of permanent stains, paint marks, rust, or damage caused by age or neglect.
- Some surfaces or materials may require specialized treatment beyond standard deep cleaning.
- Cleaning results may vary depending on the condition of the property.
8. Liability
While every effort is made to provide safe and careful service:
- Shine & Spark Services shall not be liable for indirect, incidental, or consequential damages.
- Any concerns regarding accidental damage must be reported immediately before our team leaves the premises.
- Our liability, if applicable, shall be limited to the value of the booked cleaning service.
9. Health & Safety
Our staff follows professional cleaning procedures and uses quality cleaning products. Customers should inform us in advance about:
- Allergies to cleaning chemicals.
- Sensitive surfaces requiring special care.
- Pets or any safety concerns at the property.
10. Intellectual Property
All content on this website, including text, images, logos, graphics, and design, is the property of Shine & Spark Services and may not be copied, reproduced, or distributed without written permission.
11. Privacy
Your personal information is collected and handled in accordance with our Privacy Policy. We do not sell or share your personal information with third parties except where required to provide our services or comply with legal obligations.
12. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or policies of those websites.
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will become effective immediately upon publication on our website.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the jurisdiction of the competent courts in Pune, Maharashtra.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Shine & Spark Services
Phone: +91 7350279901
WhatsApp: +91 7350279901
Email: Waniprashant80@gmail.com
Service Area: Pune, Maharashtra